WARRANTY AND RETURN POLICY OVERVIEW
FSO warrants that Supplied Products are free from defects in materials and production. This warranty is valid from the date of delivery, irrespective of shift usage, to the original End User and is non-transferable. FSO will fix or replace with comparable product, at its option and free of charge (for materials and components) any product, part or component which fails under normal use. If repair or spare is not commercially practicable, FSO will provide a refund or credit for the affected product. End User means the final purchaser acquiring a product from FSO for the purchaser’s own use and not for re-sale, remarketing or distribution.
DESKS, WORKSTATIONS AND STORAGE
1 Year Warranty
1 Years Warranty
Frames, seat shell, arm frame structure (Arm Rest Frame), main steel base, stool foot-ring.
Mechanisms, pneumatic cylinders/gas lifts, arm caps, foam, casters and glides.
WARRANTY DOES NOT APPLY TO PRODUCT DEFECTS, DAMAGE, FAILURE OR LOSS RESULTING FROM:
Normal wear and tear.
Failure to apply, install, reconfigure, or maintain products according to published manufacturer instructions and guidelines.
Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
Alteration or modification of the product.
The substitution of any unauthorized non-FSO components for use in the place of FSO components in an integrated product solution, including but not limited to worksurfaces, leg supports, panels, brackets, shelves, overhead bins and other integral components
Goods that have been made to order in a specific finish or upholstery color as per customer’s specifications cannot be returned. Stock items can be returned provided that we are notified within 24 hours of receipt of your order provided the item is returned within 3 days from delivery. The product you return must be in new, unused, condition with all its original packaging and product tags still attached. New and unused shall mean there are no marks on the items or signs of wear and use.
If your order is received damaged or defective, we will endeavor to repair it or a replacement will be manufactured and delivered as soon as possible. No claims whatsoever shall be entertained for a replacement for damaged or missing goods unless it is notified to the delivery personnel at the time of delivery. The manufacturer’s warranty on faulty goods remains valid for the period it is given.
Once an order has been placed, it will not in most cases be possible to change the order whatever the reason (ex: mistake, change of mind about colour/ size) if it has entered into the production process. Naturally, we will use our best endeavors to intervene and try and assist you with your request.